How We Rank Products

• 1. Which goods appear in the results
• 2. Order in the catalog
• 3. Order in search
• 4. Reviews and ratings
• 5. Discounts
• 6. Questions

This page sets out the main rules by which the Moonberry marketplace (https://moonberry.am) selects and orders goods in the catalog and in search (Article 37.2 of the Law of the Republic of Armenia on Consumer Rights Protection). The platform is run by MOONBERRY LLC.

1. Which goods appear in the results

1.1. The catalog and search show only cards checked by a Moonberry moderator, from open sections of the catalog and of sellers whose shop is active.

1.2. Goods that are out of stock are not shown in lists; the page of such goods stays available and says they are out of stock.

1.3. A seller cannot pay to have its goods shown higher. There are no paid or advertising positions in the results; if they appear, each will be marked "Advertisement" and this page will be updated.

2. Order in the catalog

The buyer chooses the order in the "Sort by" list above the goods:

• Newest first (the default) — goods the moderator approved most recently come first;
• Price: low to high;
• Price: high to low;
• Top rated — goods with the best mark of buyers first, adjusted for the number of reviews (section 4); goods without reviews come last.

Filters (category, price, brand, characteristics, "4 stars & up") only narrow the list and do not change the order.

3. Order in search

3.1. By default, search uses the "Relevance" order: goods that match the query better come first. The match is counted on the text of the card:

• first, how closely the words written in the card match the query;
• then, the weight of the match: the name, category and brand weigh most, characteristics (colour, size, material) less, the rest of the text least; a recently approved card gets a small boost that almost fades within 90 days;
• word forms, typos and a query typed in Latin letters or in the wrong keyboard layout are taken into account;
• with an equal match, a card approved later comes higher.

3.2. The buyer can switch the search order to "Newest first", to price or to rating, as in the catalog.

4. Reviews and ratings

4.1. A review of a product can be left only by a buyer who received this product in an order on Moonberry — one review for each purchased line. A seller cannot write, buy, hide or remove a review of its goods; it can only answer it. Moonberry does not pay or give discounts for reviews.

4.2. A mark without words is published at once. A review with words or photos is published after a moderator checks it. The moderator does not edit the author's words: they publish the review or refuse it for one of the reasons — insults, personal data, advertising and contacts, not about the product, not a genuine review, or another reason with an explanation. For the same reasons the moderator may take a published review off the storefront, for example after complaints of buyers. The author sees the reason and may correct the review.

4.3. The rating of a product is the average mark of its published reviews and their number; the rating of a shop is the average mark of the reviews of the goods this shop sold. Refused, taken off and removed reviews do not count in the rating.

4.4. The rating changes the order only when the buyer has chosen "Top rated" themselves. Then five notional reviews of 3 stars are added to the reviews of each product, so that a single 5-star review does not stand above a hundred reviews averaging 4.8. The default order and the relevance order of search do not take the rating into account.

4.5. Reviews are shown in the author's language. The buyer chooses the order of reviews on the product's page: newest, most helpful (by the votes of buyers), with photos, highest or lowest marks first.

5. Discounts

A struck-through price is the seller's previous price, given by the seller; the discount percentage is counted from it. The seller is responsible for the previous price being genuine.

6. Questions

If you think the results do not work as described here, write to info@moonberry.am.