EN
HY
RU
How to return goods
Goods of proper quality can be returned without giving a reason within 14 days of receiving the order's last parcel.
To change your mind
From receiving the order's last parcel.
For the seller's answer
No answer in time — the request is approved by itself.
For the money back
From the request, once the parcel is on its way back.
Four steps
Request
On the order's page in your account press «Return goods», choose the goods and the reason.
The seller's answer
The seller answers within 3 days; without an answer the request is approved by itself.
Sending
Print the label from the return's page, stick it on the parcel and hand it in at any Haypost office.
The money
The money goes back to the card you paid with within 14 days of the request.
Sending back
If you changed your mind, you pay for sending the goods back: ֏900 is kept from the sum returned. Once you have returned everything left of the order, its delivery is returned too.
By law some goods are not returned without a reason — for example, goods made to order or opened hygiene products. The return form warns you before you send the request.
A defect or a wrong item
Report a defect or a wrong item within the warranty period. A photo helps to decide faster but is not required. In these cases the seller pays for sending the goods back.